Turn-Around Time details

Now processing order #'s 20156 - 20276.

 Our current TAT is 21 - 30 business days (for new orders), this may change at any time depending on order volume. We'll keep this page updated.

Orders are processed in the order we receive them. Please refer to your invoice for the TAT at the time you placed your order. 

(Order Processing Time (a.k.a Turnaround Time or TAT) is a calculation of business days starting from the next day of order initiation to the day of anticipated shipping. Transit time is not included and is not in our control. Order processing time does not include weekends, holidays, or any other circumstance during which CocoaPink is closed.)

We strive to process your order within the TAT listed on our website, however during periods of high volume (like during a sale), TAT is subject to change without prior notice but we will update this page with the relevant info.

Ground Advantage mail: has been updated to be at least 5 business days to receive.

International Shipping:  At the moment we can only ship to the US.  We are now able to ship our pending orders by Canada Post.  If you have an order that was shipped during the strike, please give it some time to be delivered. We are not able to file claims on those packages at this time. We must wait until they have delivered all the backlog of packages. Thanks for understanding.

Business days: Are Monday - Friday, not including weekends or holidays.

Possible changes: Please be aware that, due to the present global situation, products could go out of stock as we run out of our supplies. Bottles, jars and vials may be affected and may need be substituted for a similar style or size. Supplies and supply lines have been heavily affected, and this affects us as well.
We'll keep you updated if your items are affected.