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FAQ

CocoaPink Frequently Asked Questions

 
 
Do you ship internationally?
 
Yes, we do!
 
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Do you customize your products at customers' request?
 
This depends on current work load and particular request.  For consideration, please email before ordering and requesting something not on the current scent list.
 
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Can I get my products heavily scented or lightly scented?
 
CocoaPink's products are scented to the maximum percentages recommended by the fragrance oil manufactures.  We really can not guarantee any product scented more than the recommended amounts and would use with caution.  In large quantities some oils could cause reactions.  If you would like your items lightly scented, please make a note in the comment box at checkout.  We will be happy to honor your request.
 
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Are your products really handmade?
 
Yes. We make all of our products in small batches without premade bases and personally will stand behind the quality and integrity of our products.
 
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Do you use parabens or SLS?
 
Absolutely not. Sodium Lauryl Sulphate (SLS) is a strong and harsh detergent used in many soaps and cleansers and parabens are artificial preservatives used in many skin care products. These controversial chemicals have been found to be harmful to the skin and we do not use them in any of our products.
 
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Do you test any of your products on animals?
 
No. We do not test any of our products on animals and we do not buy any of our ingredients from companies that test on animals.
 
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How do I place an order?
 
To place an order, click on the add to cart button which can be found with each item description. You will have the option to check out or continue shopping. If you experience any difficulties in placing an order, please contact us via email.

 
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What payment options do you offer?
 
We accept payments through PayPal. There is no additional cost to you for using this service to process your payment. You can safely use your major credit, debit, or check card through PayPal without revealing your sensitive information to us.
 
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Do you offer discounts for wholesale or large bulk orders?
 
We are not offering a discount for large orders at this time, but we do plan to offer various discounts and promotions to our customers. To find out about these offers, follow us on Twitter or continue to check the news area of our website.

We do not sell our products in bulk by the Gallon. We only sell the finished product.  If you are interested in carrying CocoaPink products in your retail shop please contact us for more information.
 
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Do you have a minimum order policy?
 
We currently do not have minimum retail order requirements.
 
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Can I pick up my order?
 
If you are close enough to Cocoa Pink headquarters, and wish to pick up your order, please email us to make pick-up arrangements and to make sure that you are not charged a shipping fee.
 
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Will there be a sales tax?
 
Sales tax will be applied for purchases made in Georgia.
 
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Why are my products browning or why is X scent thinner than Y scent?

If your products contain any vanilla, it is quite possible that they may brown over time.  This is completely normal and does not alter the product in any way.

If you order say Marshmallow, please be aware that it will thin the shampoos greatly.  Especially compared to other scent options.  Another scent that is more prone to thinning is anything with vanilla.  So, with these particular fragrances we try to go a little lighter to keep the product a little thicker. 

 
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What is the best way to contact CocoaPink?
 
The best way to reach us is by email. Although we have a published phone number, we are usually too busy to take phone calls about orders. We check our email periodically throughout the day and will take action if it is needed urgently. Thanks for understanding.
 
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My shampoo has separated, is it bad?

Occasionally some separation does occur. This does not mean the product is spoiled, nor does separation lessen the product’s effectiveness. The problem is easily corrected by following the instruction of---Shake Well Before Using.